What is China’s 12345 Hotline?

China 12345 hotline is a government-run public service platform designed to streamline communication between citizens and various government departments. Not meant for emergencies, hotline allows residents to report issues, seek assistance, and provide feedback on a range of matters.

Depending on a question or complaint operator connects the caller to the right department be it public, municipal, social, or administrative services:

  • Public utilities – reporting issues related to water, electricity, gas, and heating.
  • Municipal services – complaints about road maintenance, sanitation, and public transportation.
  • Social services – inquiries about healthcare, education, and social welfare programs.
  • Administrative services – assistance with administrative procedures.

The switchboard is available 24/7 in Chinese and English and also provides answers to general inquires about the city, such as venue opening hours, foreigner registration, etc.

Other useful numbers


12366 Tax Office hotline

12315 Consumer complaints hotline

12367 China Immigration hotline

Emergency services

110 Police

119 Fire department

120 Medical emergency

114 Directory assistance

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